Main FAQ Page

If you are unable to find the answer to your question below please Contact Us and we will get back to you with an answer as soon as possible.

Q: Why should I pay for translation when I can have it done for free?

A: If you require clarity, quality and accuracy then a professional translation by @Roy's will save you time, money and frustration in the long run. For browsing through foreign language web pages or to get a general idea of a document then a free machine translation may provide you with satisfactory results.

You can see results of current machine translation technology by viewing foreign language materials in your own language. For example you could view Amazon .co.jp or Yahoo! Japan in English by inserting the addresses (http://www.amazon.co.jp or http://www.yahoo.co.jp/) or some of the text into a J to E machine translator like one of the following:

This should give you an idea of the limitations of current machine translation.

For accurate, fast and high quality translations you will find that @Roy's offers reasonable rates and excellent service. Please contact us or fill out a quotation request form and we will get back to you.

Thank you.

Q: Why should I choose @Roy's?

A: @Roy's will provide you with fast, accurate and high quality services at reasonable prices. We provide the following services in a variety of languages:

Your Japanese <-> English jobs in the Human Resources, Medical , Telecommunication and general fields will be performed in house assuring you of the highest standards. Your other language jobs and work in other fields will be completed by our trusted network of professionals.

Please contact us or fill out a quotation request form and we will get back to you to provide you with a quotation or answer any questions that you have.

Q: How can we send you our job?

A: You can send us your jobs over the internet as e-mail attachments, through our quotation request form or we can download them from your website. Our postal, fax and e-mail details can be found on our contact page and you are welcome to send us your work in those manners also. We may also be able to arrange for your job to be picked up in Tokyo's 23 wards.

We look forward to hearing from you.

Q: What are your prices?

A: You will find that our services are very well priced. Because most of our jobs are performed in house we are able to provide you with rates that are easy on your budget.

The price for your job will vary depending on the material, the time to complete and upon the quality. For example a rush job on a highly technical medical document to be published in a leading journal will be more expensive than work on a casual interoffice memo that has ample time to work on.

You will be sent a general price list upon request and for a more accurate estimate of costs please fill out a quotation request or send us details of your job.

We look forward to hearing from you.

Q: How long will my job take?

A: This very much depends on the nature of the work. The difficulty and the required quality of the finished product will impact upon how long the work will take.

We are able to handle rush jobs and if time is of the essence please contact us to receive an estimate.

Q: What is your Privacy Policy?

A: @Roy's takes privacy matters very seriously.

It is the policy of @Roy's that personal information, such as your name, personal postal and email address, or personal telephone number is private and confidential. Because your privacy is important to us, @Roy's maintains a website privacy policy to protect your personal information. For further information regarding @Roy's Privacy Policy please contact us. By using this site, you consent to the terms of our privacy policy for the collection, use and disclosure of your personal information for the purposes contained in the privacy policy. We do not collect, use or disclose your personal information for any purpose other than those identified in the policy, except with your consent or as required by law.

More about @Roy's Privacy Policy can be viewed by following the link provided.

Q: How do I retain your services?

A: Please follow the steps below or contact us for alternatives.

  1. Please fill out a quote request or contact us with information about the services that you require.
  2. You will be contacted by us with an estimate of costs and times for your project along with payment details.
  3. If conditions are agreeable you can send us your job.
  4. You will be contacted if there are any questions regarding the work.
  5. You will be sent the completed project and payment will be made.
  6. Any questions that have will be answered and anything further that we can help with will be done.

Please contact us for any questions or requests. We look forward to hearing from you.

Q: Are there any employment opportunities with @Roy's?

A: We don't have any in house positions available at the moment. If you are interested in such a position you are welcome to send us a resume and details of what sort of work that you are looking for and we will contact you if something suitable becomes available.

@Roy's is currently accepting resumes from freelance translators and rewriters. Please send your detailed resume along with a sample of your work to info@at-roys.com and we will get back to you.

Thank you for your interest.